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How can we help you?

Frequently Asked Questions

How can I book a trip?

Booking with us is easy. Simply inquire online (tour@tripcompanion.com) or by phone (650-223-5520) and someone will reach out to plan your vacation step-by-step with you.

What is the difference between Small Group Tours and Private Tours?

A Private Tour is just for your party only. You choose the departure date and other various details. Your party will have a private vehicle, driver and tour guide. Occasionally we’ll offer Small Group Tours at attractive prices. With Small Group Tours you travel with other guests.  These economical tours depart on fixed dates with itineraries that are not customizable.

What can I customize on a tour?

You can tailor your private tour to suit your schedule and preferences for just about anything. Add a city, drop a city. Adjust the experience by adding a cooking class or dropping a cultural dance performance. The possibilities are endless, so let’s discuss your dream vacation!

Can I choose my own hotels?

All of our tours offer 3 groups of hotels categorized by level of comfort from middle-range to luxury accommodation. We carefully handpick our hotels to ensure they provide you with the best comfort and experience of a particular area.  For Private Tours, you may request a specific hotel as part of your customizable options. We will do our best to accommodate your request.

How far in advance should I make a reservation?

Now is the time! Seriously, talk to us about the tour or the destination you are interested in. We can help you to plan and suggest the best times to travel. For air tickets, it’s usually best to book as early as possible for better prices.

What is the TripCompanion Price Assurance?

Our Price Assurance ensures that you pay the lowest published price for your tour. If the price of your tour is reduced after booking, TripCompanion will refund you the difference – guaranteed.

What Payment methods do you accept?

All major credit cards or a check. Visa, Mastercard, American Express and Discover.

Are your tours senior or child-friendly?

We believe that tours should strike the right of balance of activities. For our Private Tours you can request changes to the tour’s more demanding activities like trekking or a lot of walking.

Is there a minimum group size for guaranteed departures?

There is no minimum size for Private Tours. Most of our Small Group Tours requires minimum of 2 guests. Each tour varies, see the details for each tour.

What is the maximum number of people in a Small Group Tour?

No more than 20 guests per group.

Do you offer tours in languages other than English?

Yes, please contact us for details.

Do I pay the full amount of the tour upon booking?

When booking in advance, you just need to make a deposit of $500 per person, and full payment for airfares and any add-on services. Full payment is required 70 days before departure.

I would like to visit a specific place but it is not on your website?

We are constantly working on adding new destinations. We will be pleased to discuss the destination you had in mind and go from there.

Do you offer travel insurance?

We offer TravelSafe travel insurance. It covers trip cancellation, trip interruption, trip delay, baggage loss, theft, some medical expenses and evacuation. Contact us for details.

PROMOTIONS

Any discounts for kids?

Triple occupancy rates may be available for a child sharing the room with 2 adults. Contact us for more details.

Do you offer discounts for U.S. Veterans or Non-profit Organizations?

Yes, we offer a 5% discount for veterans (with proof of ID) and staff of a 501(c)(3) non-profit organization.

Are there any discounts for larger group bookings?

Yes, discounts are available for larger groups. Inquire when your group is 4 or more.

 

INCLUSIONS

Are meals included on the tour?

The detailed Tour Plan lists which meals are included on each day. Breakfast is included every day at the minimum.

Are gratuities included in the prices?

Gratuities for the driver and tour guide are not included in our prices. We will let you know the suggested gratuity amounts during your booking.

Will there be someone to pick me up at my arriving airport and drop me off at the departing airport?

Yes, all airport transfers are included as part of our services.

Are admission fees and excursion fees covered in your price?

Yes, if it’s scheduled on the Tour Plan then it’s covered.  There will be extra charges for optional add-ons.

Are the Tourist Visas included in your services?

We don’t offer any Tourist Visa services. Our website provides easy to follow information and instructions. You can apply for most visas online or mail an application to the nearest consulate. https://tripcompanion.com/travelvisa/