TripCompanion Issues COVID-19 Travel Update
Monday, May 25th, 5:00 PM (US PST)
Travelers and Travel Professionals
For every traveler out there, waiting to see if their trip will depart as planned – we hear you. We want to reassure you that the health and wellbeing of our guests and team members are our top priority. Because the unprecedented impact of coronavirus (COVID-19) is fluid, we are assessing our tours and the regions where they operate on a daily basis and communicating decisions immediately. TripCompanion closely monitors the guidance provided by the World Health Organization, Centers for Disease Control, US Department of State (Travel Advisory Page) and other public and private organizations to ensure the safety of our guests and team members worldwide. After weighing all of the information, we have made the decision to cancel the departures listed below.
ALL tours are cancelled through and including July 15, 2020.
If you were booked on a tour that has been suspended due to the pandemic, you will receive a full refund of your payment. This refund excludes additional flights or insurance as they will have their own cancellation policies. All of our travel professional partners have been notified of their travelers who have been impacted by the suspension (up to July 15, 2020) of tours. If your Tour was booked with a travel professional partner, we recommend you contact that professional directly to assist you with your refund.
At this stage, all tours departing after July 15, 2020 are scheduled to depart as planned. If the situation changes and your tour is suspended you will be notified directly as soon as possible by our customer care team or your travel professional.
You must inform us in writing if you wish to cancel your tour. For tours that depart from July 16 to Dec 31, 2020; written cancellations received 40 days or more prior to the departure date will receive a full refund. Written cancellations received less than 40 days prior to the departure date are subject to our normal cancellation policy in our Booking Conditions.
Cancellation of Tours departing after Dec 31, 2020 are subject to our normal cancellation policy in our Booking Conditions.
We are available to answer any questions regarding upcoming travel. Please call us or contact your travel professional.
We are constantly assessing the situation and will communicate any changes quickly.