TripCompanion COVID-19 Travel Update
Friday, October 9th, 2020
Travelers and Travel Professionals
For every traveler out there, waiting to see if their trip will depart as planned – we hear you. We want to reassure you that the health and wellbeing of our guests and team members are our top priority. Because the unprecedented impact of coronavirus (COVID-19) is fluid, we are assessing our tours and the destinations on a daily basis. TripCompanion closely monitors the guidance provided by the World Health Organization, Centers for Disease Control and the US Department of State.
We have implemented a Free Cancellation and Flexible Booking policy. See below for details.
CANCELLATION POLICY FOR TOURS IN 2020 & 2021
Cancellations received 20 days or more before departure will be fully refunded, with the exception of the safari reservation fee and add-on cultural performance fees that are not refundable at all. Cancellations received 16 to 19 days before departure will be charged 50% of the entire Tour price. Cancellations received 15 days or less before departure – no refunds will be made.
The refund excludes additional flights or insurance as they will have their own cancellation policies.
FLEXIBLE BOOKING FOR TOURS IN 2020 & 2021
Change your reservation up to 20 days before traveling with zero rebooking fee. Just pay the price difference, if any.
CANCELLATION POLICY FOR TOURS DEPARTING JAN 1, 2022 ONWARDS
Cancellation of Tours departing Jan 1, 2022 onwards are subject to our normal cancellation policy in our Booking Conditions.
If you wish to cancel your tour, you must inform us in writing and as soon as possible. If your Tour was booked with a travel professional partner, we recommend you contact that professional directly to assist you with your refund.
TripCompanion adheres to our Tour Operator Safe Travel Protocols. We have enhanced our cleaning and hygiene standards along with our preferred partners to include the following additional steps.
BEFORE & DURING OUR TRIP
- Prior to the tour, all guests are required to complete a self-declaration form that covers the COVID-19 protocol.
- We strongly recommend that our guests purchase travel insurance which covers medical treatment and other expenses.
- Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a team member needs to be isolated.
We have a dedicated Hygiene and Safety team member who will be advised on a daily basis of the status of our guests. They will also ensure all standards and protocols are adhered to.
Many popular destinations now limit the number of visitors to allow for social distancing. Our tours will arrange for access to the popular attractions on our itinerary.
- Our cars are disinfected after each use, as is the luggage before entering the hotel.
- Masks and disposable gloves are worn by team members.
All travelers are required to have a Travel Insurance Policy. We will offer one to you during your booking. You can purchase a Travel Insurance Policy from us, your travel professional or on your own. We also offer a “Cancel for Any Reason” premium policy that provides more coverage than a basic Travel Insurance policy. Before your trip, please provide us with your Travel Insurance Policy number and the name of the issuer.
We are available to answer any questions regarding upcoming travel. Please call us or contact your travel professional.
We are constantly assessing the situation and will communicate any changes quickly.