TripCompanion Issues COVID-19 Travel Update
Monday, July 27th, 11:00 AM (US PST)
Travelers and Travel Professionals
For every traveler out there, waiting to see if their trip will depart as planned – we hear you. We want to reassure you that the health and wellbeing of our guests and team members are our top priority. Because the unprecedented impact of coronavirus (COVID-19) is fluid, we are assessing our tours and the regions where they operate on a daily basis and communicating decisions immediately. TripCompanion closely monitors the guidance provided by the World Health Organization, Centers for Disease Control, US Department of State (Travel Advisory Page) and other public and private organizations to ensure the safety of our guests and team members worldwide. After weighing all of the information, we have made the decision to cancel the departures listed below.
ALL tours are cancelled through and including July 15, 2020.
We have implemented a special cancellation policy for the year 2020 and 2021. See below for details.
TripCompanion adheres to the WTTC Safe Travel Protocols [COVID-19]. We have enhanced our cleaning and hygiene standards along with our preferred partners to include the following additional steps.
BEFORE & DURING OUR TRIP
- Prior to the tour, all guests are required to complete a self-declaration form that covers COVID-19 symptoms. Any guest with symptoms is required to undergo a medical examination prior to travel.
- If any guest or team member experiences concerning symptoms, medical examination and medical assistance is available immediately. We strongly recommend our guests to purchase travel protection to cover the cost of medical expenses incurred for medical assistance.
- Protocols are in place to safely handle anyone who is detected to have COVID-19 and to disinfect the area.
- Detailed Standard Operating Procedures are in place in case of a positive COVID-19 diagnosis where a guest or a team member needs to be isolated.
We have a dedicated Hygiene and Safety Manager who will be advised on a daily basis of the status of our guests. They will also ensure all standards and protocols are adhered to.
Many popular destinations now limit the number of visitors to allow for social distancing. Our private tours will arrange for access to the popular destinations on our itinerary.
- All touch points in public areas like door handles, elevator buttons, counter tops, table tops, railings, etc. are continuously cleaned and disinfected. These practices are also in place in guest rooms during the morning housekeeping service and at turndown in the evening.
- Electrostatic sprayers with approved disinfectants are used to disinfect hotel entrances, employee entrances, as well as public areas.
- Protocols are in place for staff in the kitchens, restaurants and in-room dining, including sanitizing their hands every time they serve food or touch food related items.
- Updated and detailed cleaning checklists, including the use of approved disinfectants for all areas.
- All supplies and materials are sanitized before being admitted into the hotel premises.
- Hand sanitizers are placed in all guest rooms and at all public spaces.
We take pride in bringing our guests to high quality of venues in term of hygiene, cleanliness and food even before the current pandemic. Seating arrangements will allow for social distancing.
- Our cars are disinfected after each use, as is the luggage before entering the hotel.
- Masks and disposable gloves are worn by team members.
AIR TRAVEL & AIRLINES
Each airline will implement their own safety policies. Common practices include:
- Passengers must wear masks at airport check-in, boarding, and during the flight until arrival.
- Mandatory COVID-19 health screening, temperature checks, questionnaires and possibly rapid detection tests.
CANCELLATION POLICY FOR THE YEAR 2020 & YEAR 2021
If you were booked on a tour that has been suspended due to the pandemic, you will receive a full refund of your payment. This refund excludes additional flights or insurance as they will have their own cancellation policies. All of our travel professional partners have been notified of their travelers who have been impacted by the suspension (up to July 15, 2020) of tours. If your Tour was booked with a travel professional partner, we recommend you contact that professional directly to assist you with your refund.
At this stage, all tours departing after July 15, 2020 are scheduled to depart as planned. If the situation changes and your tour is suspended you will be notified directly as soon as possible by our customer care team or your travel professional.
You must inform us in writing if you wish to cancel your tour. For tours that depart July 16, 2020 to Dec 31, 2021; the charges are as follows. Cancellations received 40 days or more before departure will be fully refunded, with the exception of the safari reservation fee and add-on cultural performance fees that are not refundable at all. Cancellations received 30 to 39 days before departure will be charged 30% of the entire Tour price. Cancellations received 16 to 29 days before departure will be charged 50% of the entire Tour price. Cancellations received 15 days or less before departure – no refunds will be made.
Cancellation of Tours departing Jan 1, 2022 onward are subject to our normal cancellation policy in our Booking Conditions.
All travelers are required to have a Travel Insurance Policy. We will offer one to you during your booking. You can purchase a Travel Insurance Policy from us or your travel professional or on your own. We also offer a “Cancel for Any Reason” premium policy that provides more coverage than the basic Travel Insurance policy. Before your trip, please provide us with your Travel Insurance Policy number and the name of the issuer.
Our International Destinations
While many of our destinations are still closed for international tourists, a number of other countries have opened for tourism. Most monuments and tourist attractions that are open have reduced the capacity and require online booking in advance. The situation fluid and we will provide updates destinations that are open and the current travel restrictions.
Destinations that have reopened for International Tourists
Cambodia is open for international visitors. The entry requirements include a COVID-19 negative medical certificate issued no more than 72 hours prior to the date of arrival. Proof of medical insurance of at least US $50,000 and a deposit of US $3000 at arrival. COVID-19 testing will be performed upon arrival and if any passenger is positive then the entire aircraft will be required to quarantine.
Sri Lanka will open for international tourists on August 1. The entry requirements include staying a minimum of 5 days. A COVID-19 negative medical certificate no older than 72 hours at arrival time is required. There will be another COVID test on arrival and every 5 days thereafter. Tourists are banned from using public transportation.
The Indonesian island now hopes to welcome tourists back by October, provided its infection rates stay low. The entry requirements are yet to be announced.
Bali has been relatively successful in containing its coronavirus outbreak, with less than 1,500 confirmed cases and, at the time of writing, a total of 11 deaths.
The Maldives is open to all international tourists as of 19 July 2020. Quarantine is waived for guests traveling to resorts.
All travelers are required to submit a simple ONLINE Health Declaration via https://imuga.immigration.gov.mv/ within 24 hours prior to their departure to the Maldives.
This is to assist the Maldives Immigration for a smooth arrival process.
Dubai, one of the 7 Emirates in the United Arab Emirates (UAE), is open to tourists from July 7th, 2020. Arriving travelers must have valid travel medical insurance (including coverage for COVID-19). They must present a COVID-19 negative certificate no older than 96 hours at departure or carry out a COVID-19 test on arrival at the Dubai airport. Travelers should also check with their airline for additional requirements or restrictions.
Travelers must also complete the Health Declaration Form confirming the traveler has no COVID-19 symptoms and sign a declaration agreeing to bear all costs of quarantine. Finally, tourists must also download and register their details on Dubai’s coronavirus tracking app called COVID-19 DXB.
Abu Dhabi, another Emirate hopes to welcome tourists back by mid-August,
Destinations that are currently closed for International Tourists
Bhutan, India, Malaysia (at least till August 31, 2020), Nepal, Laos, Oman, Singapore, Thailand, Vietnam
We are available to answer any questions regarding upcoming travel. Please call us or contact your travel professional.
We are constantly assessing the situation and will communicate any changes quickly.